1. YOUR
PRIVACY
Graham Plumbers Merchant ("Graham/We") is committed to
protecting your privacy. We use the information we collect
about you to provide you with sales information and a more
personalised visiting experience. This privacy statement does
not affect your rights under Data Protection legislation.
This privacy policy tells you:
- What personally identifiable information of yours is
collected;
- With whom information may be shared;
- Our security procedures to protect against loss, misuse, or
alteration of information under our control;
- Your rights in connection with your personal data; and
- How you can correct any errors in the information we hold on
you.
This policy (together with our terms of
use and any other documents referred to in it) sets out
the basis on which any personal data we collect from you, or that
you provide to us, will be processed by us. Please read the
following carefully to understand our views and practices regarding
your personal data and how we will treat it.
For the purpose of the Data Protection Act
1998 (the "Act"), the data controller is Jewson Limited of
Saint-Gobain House, Binley Business Park, Coventry CV3 2TT.
2. THE INFORMATION WE
COLLECT
We may collect and process the following
data about you:
- Information that you provide by filling in forms on our site
http://www.channelgraham.co.uk/and/or
/ (either and/or both websites will be
referred to throughout this document as "our site"). This
includes information provided at the time of registering to use our
site, subscribing to our service, posting material or requesting
further services. We may also ask you for information when
you enter a competition or promotion sponsored by Graham, and when
you report a problem with our site.
- If you contact us, we may keep a record of that
correspondence.
- Information relating to your decision to engage with us on
social media platforms
- We may also ask you to complete surveys that we use for
research purposes, although you do not have to respond to
them.
- Details of transactions you carry out through our site and
fulfilment of your orders.
- Details of your visits to our site including, but not limited
to, traffic data, location data, weblogs and other communication
data, whether this is required for our own billing purposes or
otherwise and the resources that you access.
3. HOW WE USE THE
INFORMATION
We use information held about you in the
following ways:
- To personalise your visit to our site;
- To ensure that content from our site is presented in the most
effective manner for you and for your computer.
- To provide you with information, products or services that you
request from us or which we feel may interest you, where you have
consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered
into between you and us.
- To allow you to participate in interactive features of our
service, when you choose to do so.
- To notify you about changes to our service and about important
functionality changes to our site
- When you enter an on-line contest or promotional feature, to
administer the contest or promotion and notify winners. Each
promotion will be subject to its own terms and conditions but this
privacy policy will cover each promotion.
Graham is committed to providing you with information, products
and services which you require and as a valued customer we would
like to keep you informed about new product launches, branch
developments, new services, newsletters and bulletins and special
promotions we think you will find interesting. We may also share
your data with other companies in our group or third parties to
provide you with information about goods and services which may be
of interest to you and we or they may contact you about these by
post or telephone.
For training purposes, some telephone calls
may be monitored.
4. YOUR RIGHTS
You may request copies of the data we hold
about you. Any access request may be subject to a fee of £10
to meet our costs in providing you with details of the information
we hold about you. Please send such requests to:
[website@graham-group.co.uk]. If you have any questions, requests
and/or comments about privacy and/or this privacy policy, send an
email to [website@graham-group.co.uk].
You have the right to ask us not to process
your personal data for marketing purposes. We will usually inform
you (before collecting your data) if we intend to use your data for
such purposes or if we intend to disclose your information to any
third party for such purposes. You can exercise your right to
prevent such processing by checking certain boxes on the forms we
use to collect your data. You can also exercise the right at
any time by contacting us at [website@graham-group.co.uk].
From time to time, this site may include links to other
websites. We may not be operating the linked sites and we do not
endorse the contents, views or products of the linked sites. We do
not accept any responsibility for use of the linked sites. You are
advised to use linked sites with caution and with due regard to any
terms of use on those sites. If you transfer to other sites by
using a link from our site to theirs we may receive aggregate or
otherwise anonymous statistical information about your trip to
these sites. We treat this information with the same care as we
treat other information that you entrust to us but Graham is not
responsible for the privacy policies or content of such website and
we do not accept any responsibility or liability for these policies
or content. Please check the privacy policy of each website
you visit before you submit any personal data to these
websites.
5. WHO HOLDS THE DATA
WE COLLECT?
We may send your information and store it internationally
(occasionally including to countries outside the European Economic
Area ("EEA")). It may also be processed by staff operating outside
the EEA who work for us or for one of our suppliers. Such staff may
be engaged in, among other things, the fulfilment of your order,
the processing of your payment details and the provision of support
services. Other countries may not offer the same level of
protection of your information. Generally, however, we will
not store or send your data to anyone outside the EEA unless we
have taken steps to ensure that the data is stored where it will be
protected in the same or equally secure way to that provided in
England and Wales by the Data Protection legislation. By
submitting your personal data, you agree to this transfer, storing
or processing. We will take all steps reasonably necessary to
ensure that your data is treated securely and in accordance with
this privacy policy.
6. WE PROTECT YOUR
INFORMATION
Graham is committed to the security of customer information and
personal data. We take precautions to protect all of the
customer data we have collected as you would expect of a prudent
and responsible organisation. We use encryption,
authentication, data integrity, secure socket layer and digital
certificates for the transfer of account information and any
payment transactions and we have measures in place such as password
protection to protect our customer database and access to this
database is also restricted internally to prevent unauthorised or
accidental access to data.
However, the transmission of information via the internet is not
completely secure. Although we will do our best to protect your
personal data, we cannot guarantee the security of your data
transmitted to our site; any transmission is at your own risk.
Where we have given you (or where you have
chosen) a password which enables you to access certain parts of our
site, you are responsible for keeping this password confidential.
We ask you not to share a password with anyone.
Except in the case of death or personal injury resulting from
our negligence, we do not accept responsibility for or any
liability resulting from any security breaches which may occur.
7. WE USE COOKIES
We may collect information about your computer, including where
available your IP address, operating system and browser type for
system administration. This is statistical data about our
users' browsing actions and patterns and does not identify any
individual.
We personalise your experience of our site by using cookies.
"Cookies" are small pieces of information that are stored by
your browser on your computer's hard drive. We use cookies solely
to improve the functionality of this site for your benefit and for
no other purpose. For example, cookies may be used to save
your password for each session so you do not need to enter it each
time you visit. Our cookies enable us to provide features
such as personalised web pages. We also use cookies to
monitor customer traffic patterns browser type, operating system,
internet domain, demographic and profile data, and site usage to
help us develop the design and layout of our website.
Most web browsers automatically accept cookies, but if you do
not wish to accept cookies, you can configure your browser setting
to reject them. This may hinder functionality of the site,
but you can still use most of the features on our site.
Unless you have adjusted your browser setting so that it will
refuse cookies, our system will issue cookies when you log onto our
site.
8. WE MAY DISCLOSE
YOUR INFORMATION TO OUTSIDE PARTIES
We may disclose your personal information
to any member of our group, which means our subsidiaries, our
ultimate holding company and its subsidiaries, as defined in
section 1159 of the UK Companies Act 2006.
At present Graham does not sell, trade, or rent your personal
information to outside of its group of companies, we may choose to
do so in the future with trustworthy third parties. If you
would rather we did not share your information please tell us not
to by contacting [website@graham-group.co.uk]. If you use
more than one email address to visit us, send this message from
each email account you use.
Also, Graham may provide aggregate statistics about our
customers, sales, browser type, operating system, Internet, domain,
demographic and profile data, traffic patterns, and related site
information to reputable third parties, but these statistics will
not include personally identifying information.
As customer satisfaction is important to us, we may ask a third
party research company to contact you for the sole purpose of
gathering general information and specific information relating to
Graham and its products and services.
We may disclose your personal information
to third parties:
- In the event that we sell or buy any business or assets, in
which case we may disclose your personal data to the prospective
seller or buyer of such business or assets.
- If Graham or substantially all of its assets are acquired by a
third party, in which case personal data held by it about its
customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data
in order to comply with any legal obligation, or in order to
enforce or apply our terms of use
[/corporate/terms-of-use.aspx]or terms
and conditions of supplyand other agreements; or to protect the
rights, property, or safety of Graham, our customers, or others.
This includes exchanging information with other companies and
organisations for the purposes of fraud protection and credit risk
reduction.
9. YOU MAY UPDATE OR
CHANGE THE INFORMATION WE HAVE COLLECTED
We endeavour to ensure that any data we store is accurate. It is
important for you to let us know if you think that the data we have
about you is inaccurate or incomplete.
You may remove, change or modify information from our database
by:
- Email: [website@graham-group.co.uk]
- Post: [FAO theMarketing Coordinator, Graham Plumbers Merchant,
Saint Gobain House, Binley Business Park,
Coventry, CV3 2TT]
For other questions related to updating or changing your account
information, please use the details as shown above.
10. CHILDREN
Graham is especially interested in protecting the safety and
privacy of young people using our services. We do not intend to
collect information about children and recommend that children
under the age of 18 seek their parents' consent before giving out
personal information or using our services. Orders should not
be placed through our site unless the person placing the order is
over the age of 18.
We recommend that parents participate on their child's behalf in
on-line browsing and purchasing experiences and supervise
exploration of the Internet. Parents should be aware that our site
may contain information or promote products which are not suitable
for children under the age of 18.
11. YOUR OBLIGATIONS
You shall comply with the Act (including any subordinate
legislation made under it) and any related legislation in relation
to any personal information provided to us or held by or on behalf
of you as a result of or in connection with or necessary for the
use of our site.
12. CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy
policy in the future will be posted on this page and, where
appropriate, notified to you by e-mail.